Creating major housing data tools for Camden Council

The Problem

In early 2022, the London Borough of Camden faced the challenge of issuing Secure Building Safety Assurance Certificates for high-rise buildings, in line with upcoming building safety regulations. Recognising the complexity of this task, they were looking for a centralised data platform across their housing system databases to achieve not just one-off compliance, but to establish a ‘Golden Thread’. This meant a building safety case platform for ongoing housing needs fulfilment. 

The information Camden needed already existed, but it was split across four housing systems that did not talk to each other. Fire risk actions were logged in three different places, and what officers learned about residents on the doorstep did not reliably reach the people planning evacuations.

The Solution

We collaborated with Camden Council to leverage extensive product and data expertise, leading to help the construction of a platform with benefits for an array of stakeholders: local residents, contractors, suppliers, emergency services, landlords, housing management organisations and regulatory bodies.

Rather than replace any system, we joined up Camden’s existing housing data and built three tools on top of it: a Building Safety Manager dashboard for every block, a mobile Home Visits app for neighbourhood officers, and person centred fire risk assessments for fire safety advisers. When an officer records that a resident may need help to evacuate, it now shows up for the building safety team.

The Results

The new centralised set of housing data tools are ensuring transparency, enhanced efficiency and strict compliance. It is built to meet the diverse needs of everyone involved.

Between April and June 2026, officers logged 1,067 home visits in the app, and three in four confirmed and updated resident data there and then. That is around 67 households validated every week, with every visit outcome recorded and safeguarding concerns raised as cases at the door.